Shipping & Returns
Pure Modern Living currently ships to the 48 Contiguous United States, Hawaii, Alaska and Puerto Rico as well as American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, US Virgin Islands and to APO and FPO military addresses.
We offer free shipping* on thousands of qualifying products with orders over $79. Please note our free shipping program is only available for the 48 Contiguous States. Items eligible for our free shipping program will be indicated with this symbol on each product page.
*Oversize & Heavy items do not qualify for our free shipping programs. Shipping fees for these items will be calculated at checkout.
Most orders will ship out within 1-2 business days of purchase and will take 1-5 days in transit depending on your location. Please allow for additional time in transit if you are located outside of the 48 Contiguous States. For any additional questions please Contact Us and we would be happy to assist you!
MARCH 16, 2020 UPDATE: Due to increased demand, orders may take an additional 4-6 business days to ship out and may take 3-7 days in transit depending on your location. Please allow for additional time in transit if you are located outside of the 48 Contiguous States. For any additional questions please Contact Us and we would be happy to assist you!
MARCH 16, 2020 UPDATE: As a result of COVID-19 we are temporarily unable to accept returns to protect the safety of the warehouses and our customers. If you receive an order that is damaged or an error on our part, please email us at firstname.lastname@example.org. We appreciate your support as we implement these additional measures so that we can maximize the safety and efficiency of the entire supply chain during this time of unprecedented community need and demand.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is as a result of buyers remorse (changed your mind) returns will still be accepted within 15 days of delivery but will be subject to a 15% restocking fee and you will be responsible for the cost of return shipping.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Most orders typically begin processing within minutes of being placed and are generally not able to be changed or canceled once they are in the queue at our warehouses. Please be sure to review the shipping address and items in your shopping cart before submitting your order. We are always happy to answer any questions you may have and request you do so before placing the order. If you would like to cancel, please email us at email@example.com and we will do our best to meet your request however cancellations cannot be guaranteed. Thank you for your understanding!