Naturepedic Organic Deluxe Foundation 7"

Shipping Methods
Lead Times for UPS/FedEx Ground
Once your order has shipped, the following approximate transit times apply. 

Eastern and Central States: 3-4 business days
Western States: 5-7 business days
Email notification with tracking information will be sent

Freight Curbside Delivery
While all Naturepedic shipments (including all mattress sizes) typically use FedEx/UPS Ground, foundations and other considerations may make freight delivery necessary. The freight company will typically call to schedule a time frame for delivery. The driver will remove the package from the truck and leave it on the curb. There is no extra charge for this delivery method.
 
Alaska, Hawaii, APO/FPO Shipments
Unfortunately, we cannot ship Naturepedic products to Alaska, Hawaii or APO/FPO addresses. If you have further questions, please contact us
 
Damaged Shipping Policy
Any products damaged in transit will be replaced at our expense. For products that require a signature, the shipment must either be refused (for severe damage) or clearly marked as damaged on the delivery receipt when you sign for the shipment. Pure Modern Living must be notified within 72 hours in order to file a claim. Without marking the delivery receipt, we will have no recourse with the freight carriers.

Orders Refused on Delivery
If you refuse your order upon delivery (for reasons other than damage), you will be responsible for the actual outbound shipping cost (including promotional shipping) and any return shipping costs. If you need to cancel or change your order, please contact us immediately before the item is processed.

Returns & Exchanges

30-90 day money-back-guarantee

Naturepedic offers a 30 day money-back-guarantee on all baby and kids products and a 90 day money-back guarantee on adult mattresses with 30 days on adult accessories For EOS Series mattresses, we also offer a flexible layer swap program to ensure you get the feel that's right for you. Please note refunds on returned items will be processed less shipping costs paid and the cost of return shipping.

Adults:

30-90 day money back guarantee
We're so confident that you'll love Naturepedic products, we're happy to offer a 90 day money back guarantee on Chorus & Serenade mattresses and a  a 30 day money back guarantee on accessories.

Lifetime Limited Warranty
The Serenade and EOS mattresses feature a 20 year limited warranty while the Chorus features a 10 year limited warranty. All accessories come with a one year limited warranty. 

Naturepedic is committed to producing the highest quality sleep products with the safest, healthiest and most comfortable ingredients on earth. Their raw materials are heavily researched and they are obsessd about purity and sustainability. It is with a profound sense of purpose that they work to preserve the beauty and natural balance of our planet while eliminating harmful chemicals in the process. 

Initiating a Return or Exchange

Please contact us at info@puremodernliving.com to request a return authorization number prior to shipping your product back to Naturepedic. A customer service representative will happily assist in processing your return or exchange. 

Please note that for adult mattresses, customers must keep their mattress for at least 30 nights before initiating a return. This provides some time to "break-in" the mattress and for your body to adjust to something new.initiating a return or exchange

20 Year Limited Warranty